Return and Refund Policy

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Return and Refund Policy

Cancellation of Order by User

Cancellation of order within 6 hours without penalty, except the 4% Bank Charges

After placing an order, customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

General Scenario

In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be canceled. www.naazperfumes.com has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by www.naazperfumes.com and accept www.naazperfumes.com decision regarding the cancellation.

In case of Gift Certificate

Gift Certificate will not be canceled, user can demand for extension of expiry date within 3 days of purchase.

Cancellation of Order by Naaz Perfumes

Naaz Perfumes reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Naaz Perfumes for re-delivery shall be claimed from the User.

Replacement/ Return Policy by www.naazperfumes.com

We don’t accept returns on decants in any conditions what so ever. These decants are order made according to customer need.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

the item may be damaged during transit

or there might be a manufacturing defect

or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Our Return Policy:

Replacement request must be made within 7 days of purchase and must not be part of above list

There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.

In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.

In case of perishable items or custom-made non-perishable items, neither www.naazperfumes.com nor our enabling partners will be able to accept any returns or replacement of such items.

Refund Policy by Naaz Perfumes

Cases of goods unavailability or service problem:

If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final

If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands

100% refund will be given, if product is not available or vendor is not able to ship the products

For courier products, If the delivery address is out-side the service area, then 100% refund will be given

Cases of customer demanding refunds:

Refund will be 90% of Order Cost, in case of customer don’t want suitable and available replacement of product

In express-orders only 90% refund will be given, If the delivery address is out-side the service area

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