Return and Refund Policy
Cancellation of Order by User
Cancellation of order within 6 hours without penalty, except the 4% Bank Charges
After placing an order, customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be canceled. www.naazperfumes.com has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by www.naazperfumes.com and accept www.naazperfumes.com decision regarding the cancellation.
In case of Gift Certificate
Gift Certificate will not be canceled, user can demand for extension of expiry date within 3 days of purchase.
Cancellation of Order by Naaz Perfumes
Naaz Perfumes reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Naaz Perfumes for re-delivery shall be claimed from the User.
Replacement/ Return Policy by www.naazperfumes.com
We don’t accept returns on decants in any conditions what so ever. These decants are order made according to customer need.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
the item may be damaged during transit
or there might be a manufacturing defect
or that a wrong item is delivered to you